Email, SMS &
WhatsApp marketing

EFORI may use digital channels for promotional communications where permitted and, when necessary, after obtaining user consent.

01 — Communications

Your preferences
matter.

Marketing communications are separate from messages necessary for order management. Subscribing to promotional activities is optional and is not required to make a purchase on EFORI.

02 — Email

Email marketing

Where permitted, your email address may be used to communicate new arrivals, promotions, discount codes, collections, and other EFORI initiatives.

03 — SMS

SMS marketing

If the service is active and applicable conditions are met, your phone number may be used to send promotions, discount codes, new arrivals, and exclusive initiatives.

04 — WhatsApp

WhatsApp may be used for customer support, order-related communications, and commercial messages requested or authorized by the customer.

05 — Consent

Consent collection

When required, consent is collected through a free, specific, informed, and unambiguous choice.

Subscribing to promotional communications is optional and is not a required condition for making a purchase.

06 — Purpose

What we may communicate to you

New products and new arrivals
New collections
Promotions and commercial campaigns
Discount codes and exclusive benefits
Limited availability and restocks
Seasonal initiatives
Content related to EFORI products

07 — Legal Basis

Legal basis for processing

The processing of data for sending promotional communications via email, SMS, and WhatsApp is based on user consent when required by applicable regulations.

Consent for marketing is separate from placing an order and from communications required for its management.

08 — Important

Marketing and service communications are two different things.

Even if you do not grant marketing consent or decide to revoke it, EFORI may continue to send you communications necessary for managing your order.

Order confirmation
Payment information
Order processing and preparation
Shipping and tracking, when available
Delivery updates
Returns, exchanges, and refunds
Handling of withdrawal rights
Support requests

09 — Withdrawal

You can withdraw your consent

You can stop receiving promotional communications at any time.

Using the unsubscribe link included in promotional emails
Following any unsubscribe instructions provided in SMS messages
Requesting to stop receiving promotional communications via WhatsApp
Writing to info@efori.it

10 — Retention

Data retention

Data used for promotional purposes is retained until consent is withdrawn, until the user objects, or until it is no longer necessary for the purposes for which it was collected.

Information required to document the consent given and its eventual withdrawal may be retained within the limits provided by applicable regulations.

11 — Providers

Technical service providers

To manage communications, EFORI may use technical platforms and service providers that process data within the limits necessary to deliver the services.