Returns &
Refunds

Right of withdrawal

For purchases made online on efori.it, consumers may notify their decision to withdraw from the purchase within 14 days from delivery, without having to provide a reason.

If a single order consists of several items delivered separately, the period starts on the day when the consumer, or a third party designated by the consumer, takes possession of the last item.

Customers residing in the European Union remain entitled to the rights provided by European and national consumer protection legislation.

For orders shipped to countries outside the European Union, EFORI applies a commercial return window of 14 days from delivery, without prejudice to any mandatory, more favourable rights granted by the law applicable to the customer.

How to request a return

EFORI provides the Shopify Returns and Cancellations Self-Service system.

Through the procedure available on the website or in the customer account, it is possible to:

• select the relevant order;
• select the product to be returned;
• state the reason for the request;
• submit the return request in a traceable manner.

The customer may also contact EFORI support directly by email or WhatsApp.

Exercising the right of withdrawal within the applicable time limit is not subject to EFORI's discretionary approval.

Condition of returned products

The customer may inspect and try the product to the extent necessary to establish its nature, characteristics and fit.

The product must be returned with due care and, where applicable:

• unwashed;
• unaltered;
• undamaged;
• with all labels still attached;
• complete with all accessories and parts received.

Opening the packaging or normally trying on the item does not automatically result in the loss of the right of withdrawal.

How to ship a return

Before shipping the return, the customer must follow the instructions received through the Self-Service system or from EFORI support.

Who pays the return shipping costs

When exercising the ordinary right of withdrawal due to a change of mind, the return shipping costs are borne by the customer.

EFORI does not charge restocking fees.

Non-EU returns, customs and documentation

Returns originating from countries outside the European Union may be subject to customs procedures.

Return refund

In the event of a valid withdrawal, EFORI issues the refund using, unless otherwise agreed, the same payment method used for the purchase.

Returning part of an order

It is possible to request a return for only one or more items belonging to an order containing several products.

Size, colour or product exchanges

For an exchange, the customer must contact EFORI support directly.

Cancellation before shipment

For items that have not yet been shipped, the customer may use Shopify Self-Service or contact EFORI support promptly.

Wrong, damaged or defective product

If the customer receives a wrong, damaged, defective or non-conforming product, they must contact EFORI.

Statutory guarantee of conformity

For purchases made by consumers in the European Union, goods are covered by the statutory guarantee provided by applicable legislation.